Privacy Policy

LocalVR, LLC ("LocalVR," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website at golocalvr.com, stay.golocalvr.com, and related subdomains. This Privacy Policy outlines how we collect, use, store, and protect your information.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with our website, make a reservation, or contact us:

• Contact Details: Name, email address, and phone number
• Billing Information: Billing address and payment details (processed securely via Stripe)
• Reservation Details: Check-in/check-out dates, property preferences, and booking notes
• Property Information: Rental property address (when requesting a revenue estimate)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, and clickstream data
• Referral Data: The website or source that directed you to our site, including UTM campaign parameters

2. How We Use Your Information

We use the information we collect to:

• Process and confirm reservations
• Facilitate secure payments via Stripe
• Provide custom revenue estimates for property owners
• Send booking confirmations, updates, and important communications
• Respond to inquiries and provide customer support, including by phone call and SMS text message
• Analyze website usage to improve our services and user experience
• Send marketing communications (with your consent)
• Send SMS voting reminders if you opt in to our “Best Of” Voting Reminders program
• Send transactional and program-related emails (e.g., registration confirmations, voting reminders)
• Comply with legal obligations

3. SMS & Phone Communications

LocalVR uses Twilio to provide customer support by phone call and text message (SMS). These are transactional and service-related communications — such as reservation and stay coordination, homeowner and guest support, scheduling, account notifications, and responses to your inquiries. We do not send marketing or promotional text messages through this program.

3.1 Consent

By providing your mobile phone number and opting in — through a form on our website, during a booking, or by texting us directly — you consent to receive transactional and service-related SMS messages from LocalVR. Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply.

3.2 Opt-Out and Help

You can opt out of SMS messages at any time by replying STOP to any message from us. After you reply STOP, we will send a single confirmation message and then stop sending SMS messages, except as needed to complete an active transaction. Reply HELP for assistance, or contact us at [email protected] or (970) 423-2220.

3.3 No Sharing of Mobile Information for Marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent information is never shared with any third party. Your mobile phone number is shared only with the service providers that deliver our messaging and voice services (such as Twilio), and solely to provide the communications described in this policy.

4. Sharing of Information

We do not sell your personal information. We may share your data with the following categories of third parties:

• Service Providers: Stripe (payment processing), Salesforce and Intercom (customer relationship management and support), PostHog (analytics), Twilio (SMS messaging), Resend (transactional email delivery)
• Property Owners: Limited information necessary to facilitate your reservation
• Legal Authorities: When required by law, court order, or governmental regulation

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and enable analytics. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

You can control cookie preferences through your browser settings, though disabling certain cookies may impact site functionality.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including for legal, tax, accounting, and reporting requirements. When personal information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

7.1 Data Access, Correction, and Deletion

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

7.2 Retention for Legal Obligations

Certain information may be retained despite a deletion request for purposes of legal compliance, resolving disputes, enforcing agreements, and maintaining transaction records.

7.3 Deletion of Payment Information

We do not store full credit card details. Masked card information is retained securely through Stripe for transaction history purposes.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption for data transmission (SSL/TLS)
• Restricted access to personal information on a need-to-know basis
• Secure payment processing and storage through Stripe

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

9. Third-Party Services

Our website integrates with the following third-party services, each of which maintains its own privacy policy:

• Stripe — Payment processing
• Salesforce — Customer relationship management
• Intercom — Customer support and messaging
• PostHog — Product analytics
• Google — Maps, Analytics, and reCAPTCHA
• Twilio — SMS text messaging and phone call delivery for customer support and program communications, plus phone number validation. Your phone number is shared with Twilio solely to deliver messages and calls on our behalf and to verify your number. Twilio does not use your data for its own marketing purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes
• Resend — Transactional email delivery. Your email address is shared with Resend solely for delivering program-related emails (registration confirmations, voting reminders) on our behalf
• Neon — Serverless database hosting for securely storing registration data

We encourage you to review the privacy policies of these services for details on how they handle your data. Your information is shared with these providers only to the extent necessary to deliver our services, and we require that they protect your data in accordance with applicable laws.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.