From Disconnection to Superb Communication
Carl & Sylvia
Las Vegas, NV
Longtime Park City Travelers & Owners of a 2-Bedroom Condo in Park City
2 BR | 3 BA
Problem
Meet Carl and Sylvia, a couple from Las Vegas, Nevada who have been visiting Park City regularly for the last 17 years.
After purchasing their Park City condominium, joining the thriving short-term rental market in the area was their ultimate goal. They knew they could make a good income from the property, but more importantly, they wanted to ensure that their home was cared for as well as to build relationships with those who were caring for it.
It was a LocalVR match made in heaven.
Staying Local
Although Carl and Sylvia worked with another property management company for a few years, that company was sold to LocalVR in 2021, and they had a decision to make: stay or go. They were unsure at first, but from their first communications with us, it was obvious there was an instant connection.
We knew that we could provide them with the level of communication they desired, all while keeping their property in immaculate condition and ensuring impressive revenue. It was important to us to let them know that they were not just another number to LocalVR, but valued owners whose feedback would always be addressed.
After learning about our dedicated account managers who would answer the phone day and night as well as our intensive property upkeep regimens, Carl and Sylvia knew they’d found the perfect match in LocalVR.
It was clear what they needed to do: Stay Local.
Solution
To kick off Carl and Sylvia’s onboarding, our processes included assigning them a dedicated account manager they could contact whenever they needed to and customizing an in-depth property inspection checklist to keep their property in good shape. We also sent over a customized pricing analysis to give them an idea of projected revenue for the property.
From the very start of their time with us, Carl and Sylvia’s account manager was their advocate, always ensuring that their desires and feedback were heard by the team at large. And once we onboarded their property into our custom photo-inspection software, property maintenance became a breeze–if any issue arose, they knew about it immediately, and things were always addressed quickly and without hassle.
In 2023, Carl and Sylvia nearly broke the $100k mark for short-term revenue, with an impressive $845 average daily rate and an occupancy rate of 47.34%. After two years with LocalVR, they say that their favorite thing is the ease of communication. No matter when they have a problem or need to speak with a human being, one is there to support them and make sure any issues are resolved in a timely manner.
Take Their
Word For It
Now, Carl and Sylvia don’t have to worry about their condo, which they still visit a few times a year to ski and enjoy the Park City recreation. Plus, whenever they need something, they know exactly who to call: the experts at LocalVR.
“We couldn’t be happier with LocalVR due to their personal attention and how quick they are to respond to any of our requests.”
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FAQS
Pricing, Marketing & Distribution
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We make sure that guests can find your home, no matter where they are looking.
It’s more than that, though! You can be confident you’re getting the best coverage for your home because our listings make it to the top of Airbnb, Vrbo, TripAdvisor, Booking.com, and more.
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We’re obsessed with finding new ways to get you the best revenue for your home!
Our team uses an innovative software systems we developed to help get you the best booking rates for any property, any time of the year. Our algorithm analyzes market data and trends and then uses that information to dynamically price your home.
To simplify things, think of how airlines are constantly changing their rates to fit the market. Our prices are adjusted on a daily basis to make sure you are getting the most out of your investment.
On top of that, we keep a close eye on your property’s performance by constantly tracking metrics to make sure we’re hitting benchmarks. This is where your personal manager comes in to make custom adjustments to help.
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We set price floors and minimum night stay requirements using market data from across the region to make sure you’re getting the best price. But if you want to customize things, all of your holiday prices and floors can be adjusted.
With LocalVR, custom tools are at your fingertips! We strike a balance between generating revenue and maintaining the long-term value of your home.
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Detailed owner statements are given on a monthly basis. Each statement will show detailed breakdowns of every reservation and expense. Then the money is deposited directly into your bank account once you review it for accuracy.
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Everything you need to stay up to date is easy to find in your Owner’s Portal. When you sign up you’ll receive login information that allows you to see your calendar, revenue, booking metrics, and more.
You will receive login information to our Owner's Portal allowing you to see your calendar, revenue, booking metrics, and more.
Contracts & Fees
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When you team up with LocalVR, there are no terms or lock-in periods. You’re part of our team and we treat you like family.
We’re confident that you’ll be satisfied with us. We take pride in our industry-leading client retention rate. Thanks to our dedication to providing a high-quality service, we’re becoming a vacation rental leader.
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LocalVR has worked hard to get our management fee as low as possible for all partners. We pride ourselves in keeping everything wrapped up in one simple contingency-based fee based on your property.
If you want to know how much your property will make and what we’ll charge, you can get a super quick and easy quote from our team.
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LocalVR is a full-service vacation rental management company, which means everything you can think of (and more) is included in that fee.
Our management fee takes care of:
Premier guest services
Accounting and tax remittance
Marketing and listing your property on all the best sites
Dynamic pricing to get you the highest revenue possible
Cleaning and routine inspections after every check-out
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Homeowners are responsible for paying their HOA fees and utilities. Owners are also responsible for covering the cost of any repairs or maintenance that is outside the scope of a routine inspection.
Fees for outside services like hot tub maintenance, trash service, and snow plowing and shoveling are the owner’s responsibility.
Extra services are available from LocalVR contractors at competitive rates.
Onboarding
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Once you talk with our team, we’ll start the process of walking you through our management fees, the listing process, and the awesome technology we use to price your home.
If you decide LocalVR is the best option for you, then we’ll sign an agreement. This agreement includes everything we’ll need to manage the property.
Then we send you a questionnaire to get more details about your property. There are a few more things we’ll take care of to get your home ready for booking.
And after that’s all settled, you can sit back and relax. LocalVR handles all the little details that will make your home a profitable, streamlined investment.
We provide hands-on listing management for all the best vacation rental booking platforms. After your home is listed, everything is streamlined from check-in to check out.
Advanced technology and dynamic pricing software to get you the best booking prices for every holiday - any season, all year-round
1-on-1 support online, on the phone, and in person for your guests
Premier cleaning and upkeep by our local teams
Thorough post-checkout inspections
You name it, we’ve thought about it. If you have any questions about how we help you get the best income from your home, we’re here for you.
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LocalVR is the result of years of our team’s experience in the industry. We wanted to create a vacation rental network that combined the best parts of a local management company with the amazing technology that national companies have these days.
Here’s how we accomplish that:
Lower fees:
LocalVR charges 10-15% less than traditional local management companies
Technology that local networks don’t have
Our dynamic pricing algorithm ensures you always get the best prices, no matter what time of year
No time commitments or restrictive agreements
Marketing power that blows the small fish out of the water
Ability to control listings on all major booking sites
Thorough post-checkout inspections after guest stays
Local teams on the ground in your area
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When we founded LocalVR, we had a vision of combining a hometown management company with the advanced technology and resources of the big guys.
When you trust us with your home, we go above and beyond to be your local neighborhood partner.
Here’s what we do differently than the national agencies:
Dedicated team of local experts on the ground in your area
Post-check-out inspections to keep your home pristine - every time
Dedicated and responsive account manager available 24/7 to owners
Lower prices: Industry-leading competitive fee structure
It’s in the name - LocalVR. We’ll never change our commitment to locals-first management.
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It’s your home!
You can use it whenever you want. Your owners portal allows you to reserve stays.
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Our team is here 24/7 to ensure we’re here to handle any guest experience emergencies.
As a homeowner, you’ll have a dedicated account manager that will communicate between you and the rest of our local staff. We’re always here to address your specific needs, and they are readily available to you.
We work hard to respond to our homeowners within 1 hour between the hours of 8 AM - 8 PM.
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Our local team always makes sure your guests have clean linens, toiletries, and household supplies - everything included in the guest cleaning fee.
Owners are never responsible for ordering things like new towels or trash bags. Rest easy knowing it’s all taken care of!
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Don’t take it from us, listen to the voices of over 9600+ positive reviews and glowing customer testimonials.
Our Guest Experience
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The LocalVR team works hard to get you the best guests for your home. We’re confident that you’ll be happy with our guest vetting process.
We employ a full-time team to screen every reservation request that comes through for your property.
We accomplish that by:
Sending guests your custom rental agreement
Sending guests your custom questionnaire
Setting your custom house rules
Executing your custom guest vetting process
Setting a price floor and minimum night stay restrictions
Detecting red flags
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Our guest services and emergency maintenance team are available 24/7! When guests have a problem, they’ll contact us instead of you. Sleep easy knowing that your guests are taken care of.
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One of the great things about LocalVR is that we inspect your home after every guest stay - something you don’t get with other companies.
Our inspection team will report any damages they find after their thorough inspection. Those damages are documented and charged to the guest immediately.